FAQ

• Free Shipping! qualifying and USPS First-Class orders must be placed by December 11th.
• UPS Ground must be placed by December 12th.
• USPS Priority orders must be placed by December 16th.
• UPS 2-Day orders must be placed by December 17th.
• UPS Next Business Day must be placed by December 22th.

We cannot guarantee Christmas delivery on any orders placed after these deadlines regardless of stated delivery timing at checkout. Shipments to PO Boxes must select USPS First-Class or Priority.

Once your order ships, you’ll receive an email confirmation with tracking to the email provided on the order. If it’s outside of our expected processing window and you still don’t see it, you may need to check your junk mail folder before contacting us. Tracking can also be found in the order information on your account, log in here.

Unfortunately, USPS isn’t required to scan all First-Class and Priority shipments upon arrival at each destination, which means the tracking info can be fairly unreliable. Contacting the carrier directly is often the easiest and quickest way to obtain tracking updates for your package.

Sometimes tracking information is updated by carriers prior to delivery, so your package may arrive in the next day or so. Contacting the carrier directly is often the easiest and quickest way to obtain tracking updates for your package. If you’re still waiting for your package, please feel free to contact us and we’ll do our best to help provide an update.

Oops! Unfortunately we aren't able to apply coupon codes after an order has been placed. If your coupon code has an expiration date—please contact us. In some cases we are able to extend codes.

We typically cannot make any changes to orders once they have been placed, if you contact us immediately during business hours (Monday to Friday: 8:30 a.m. to 8:00 p.m. EST) we’ll do our best to help, but sadly, no promises!

Unfortunately, we are unable to make any changes to orders after they’ve been placed.

Sadly, we cannot add or remove items from orders once they’ve been placed. If you have questions about placing an additional order, please contact us.

No worries, we never include pricing on any of our pack slips (we’ve got your back!).

Yes, at checkout you can add a gift message up to 240 characters.

Unfortunately, no, we’re unable to hand write gift messages, but your message will be included on the printed packing slip.

Don’t worry, if you buy 6+ greeting cards of any combination the price should drop automatically to just $3.75 per card! Additionally, one postcard book will be discounted to $6 for every second one purchased at full price. No coupon code needed!

We’re sorry to hear that. There could be a few reasons why the discount didn’t apply correctly:

1. The 6+ greeting card discount only applies to regularly priced cards. You’ll need to order 6 or more regularly priced cards ($5.00 each) for the discount to apply automatically. Same for the postcard books, it applies to 2 or more regularly priced postcard books ($12.00 each) for the discount to apply automatically.
2. Sometimes if items are added to your cart too quickly the discount won’t be triggered. Please try updating your cart and giving our magical app a chance to do its thing.
3. If the discount still isn’t applying, please try a new browser or clear your cache on your current browser.
4. If the discount STILL isn’t working for you, please free to contact us before you complete your order and we’ll see what we can do to help. Kindly note, we’re always happy to help with questions about this Mix + Match deal, but, sadly, we cannot refund for discounts after an order has been placed.

During the checkout process you’ll see a box where you can enter discount codes and/or gift card information. If you have a valid discount code, please enter that first, then your digital gift card code.

If your gift card covers the total value of your order, then you can continue through the checkout process, confirm your order and you’re finished! Any balance on your gift card will remain available towards a future purchase.

If your gift card doesn’t cover the full value of your order, don’t worry! You’ll be able to pay the open balance by credit card or via PayPal.

We’ve got you covered again! Please check out the Meet Emily page.

Check out our store locator to find the nearest retailer! We recommend calling and asking about what they have in stock if you’re looking for something specific.

Sorry, we're unable to take on custom work.

Unfortunately, we're not able to change or customize any of our products. Hopefully you'll still be able to find something you like!

Never say never! We’ve gotten this question for years…stay tuned, and if anything changes, you’ll be the first to know.

Thanks for asking! Please send all giveaway/collab inquiries to press@emandfriends.com.

Unfortunately, we’re currently unable to accept unsolicited submissions (aka book manuscripts, product ideas, journal concepts, etc.).

But please keep on keepin’ on and create all the cool stuff anyway! (That’ll show us.)